Delivery & Returns
You must make sure you are available to take delivery. Should our Independent Delivery Service Company, City Link or Royal Mail return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge. The re-delivery charges for the Independent Couriers are £20.00 Inc VAT, City Link £11.66 Inc VAT and Royal Mail will be quoted to you.
Standard delivery items | £6.66 for Mainland UK |
Small furniture items | £30 for Mainland UK |
Large / heavy furniture items (inside London’s M25) | £30 |
Large / heavy furniture items (outside London’s M25) | Price is dependent on the delivery postcode |
| Customer Collection From EN4 8RE | FREE |
Returns & Refund Policy
- Goods can be returned within 7 days of delivery.
- Before returning any items the customer must email us on sales@myhomesweethome.co.uk for a Returns Authorisation Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.
- Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.
- Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
- Goods must be returned within 7 days from authorisation. We are unable to accept returns of unwanted and non-faulty items after 7 days. You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number. Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.
- Refunds will be made by cheque.
Please Note:
* Refunds will be made by cheque.
* Faulty, incorrect or missing stock will carry no charge on refund.
* On credit card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of My Home Sweet Home (e.g cancellation of your order due to the purchasing on an incorrect product, etc....). If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.
Reaching Us
If you need to reach us, please email us on sales@myhomesweethome.co.uk, alternatively, you can call for us on +44(0) 208 361 1943.